As we’ve had such an amazing response to the Goals & Priorities Diary Free Offer, I thought it might be helpful to address a few support queries that keep coming up.
I Can’t See The Code
Problem: After clicking ‘Like’ on the Get Organized Wizard Facebook Page, you can’t see the special offer details with the coupon code.
Solution: Allow a moment for the page to refresh. If it doesn’t automatically do so, return to the Free Diary tab (red arrow above) or click here.
The Diary Doesn’t Appear In My Cart
Problem: This is a rare problem that usually means ‘cookies’ aren’t enabled in your web browser.
Solution: Use a different web browser – eg if you’re using Internet Explorer, try using Firefox or Chrome instead.
I Get Error Messages When Trying To Download My Files
Problem: You complete your order, but receive an error message when trying to download the files.
Solution: This is most likely due to server overload. The high volume of orders we’ve received (many thousands!) has meant we’ve had to upgrade our servers twice in the past two days.
The good news is that your order is in the system, and you can simply return later, log back in, and download your diary then.
You will also receive an email confirmation which includes the download link. However, our email sever has also had to be upgraded to cope with the demand, so your email may take up to a couple of hours to reach you.
I Get An ‘Error Opening The File’ Message
Problem: You don’t have the latest version of the free Adobe Reader.
Solution: Download the free Adobe reader. After installing it, re-try opening your files.
We also have a general Frequently Asked Questions page if your concern isn’t dealt with here.
Or if there’s something else, please leave a comment on this page so we can address it for everyone. I appreciate that!
Thanks so much for all the wonderful messages on the Facebook page! It’s awesome.
I’m very happy the Diary is so popular, and I’m excited to hear how it plays a part in your fabulous 2011. Please keep sharing!