FAQs

Do I need a Paypal account?

You do not need a Paypal account. You can make your purchase using Paypal or a credit card.

Paypal is our payment gateway, so payments are processed via the secure Paypal system.

If you wish to use a credit card, select the credit card option when you proceed through the checkout:

Select the Credit Card option

Then fill in your credit card details:

Use your Credit Card details

What if I made a purchase on the old store?

Accessing Your Old Account

You can still access your old account and materials.

Product Purchases

If you purchased any products or packs on the old store, you can access your old store account and downloads here.

Design Your Life Program

If you subscribed to the Design Your Life membership program, you can log in here.

Pack Purchasers – Customer Love Policy

If you purchased a Pack on our old store in the last 12 months, then in line with our Customer Love Policy, we’ll upgrade you to Premium Subscription status.

Packs include:

  • Premium Pack
  • Complete Suite
  • Ultimate Pack
  • The Works! Pack
  • Design Your Life Membership.

Depending on the Pack you purchased, you’ll receive Premium Subscription status for up to three years.

If you purchased a Pack more than 12 months ago, then we’ll offer you a Premium Subscription discount.

As a Premium Subscriber you receive every current product, as well as every new product released during your Premium Subscription membership.

Simply contact Customer Support with your Pack order details.

What is an interactive PDF?

Many of our products are interactive PDFs, which means you can enter text, save, print, search, edit and re-use.

The following video gives an introduction to the interactive features:

What is your Customer Love policy?

From time to time we change products and offerings.

But we aim to never disadvantage existing customers.

If we change an offering we will upgrade you so that you are at least as well off, or better off.

Please contact Customer Support for more information.

When will I receive my product?

All our products are downloadable PDFs.

You receive an email confirmation within minutes of your purchase.

The email contains a link to your account page, from where you can instantly download your product to your Mac or PC.

You don’t need any special software.

To use our products we recommend you instal the latest version of the free Adobe Reader.

Download Adobe Reader Download the free Adobe PDF Reader

How do I get started with the Premium Subscription?

Since the Premium Subscription contains a number of products it can appear a little overwhelming at first.

This post gives a good overview of how to use the Premium Subscription for maximum benefit:
http://www.getorganizedwizard.com/blog/2012/12/how-to-get-organized-with-the-premium-subscription/

(see the end of the post, for tips on which product to start with)

Are the forums still available?

Because our community is most active on the blog and on the Get Organized Wizard Facebook page, we’re now focusing more on those areas.

We are now in the process of shutting down the forums.

How do I cancel my Premium Subscription?

The process for cancelling your subscription will depend on whether you paid using PayPal, or directly via a Credit Card:

Credit Card

We have recently added direct credit card subscriptions on the site.

To cancel a Credit Card subscription, please contact our friendly Support team and we’ll cancel this for you manually.
(In future we will be adding the ability to cancel directly from your account).

PayPal

To cancel your Premium Subscription (and ensure there are no future charges) simply log in to PayPal and cancel it from your pre-approved payments screen.

Here’s the steps:

  1. Log into PayPal
  2. From your  My Account page, click on the Profile section
  3. From the My Money tab, choose to Update ‘My pre-approved payments’
  4. Look for a subscription to Happiness Strategies Pty Ltd
  5. Click into the pre-approved payment
  6. Click Cancel

PayPal subscriptions

 

If you have any questions regarding your subscription, please contact our Helpdesk team.

Do the products work on Macs?

All our products are downloadable PDFs, which are easily viewed on PCs and Macs.
You don’t need any special software.

To use our products we recommend you instal the latest version of the free Adobe Reader.

Download Adobe Reader Download the free Adobe PDF Reader

Can I upgrade to a Premium Subscription?

If you’ve previously made a purchase from Get Organized Wizard then you can upgrade to a Premium Subscription.  

Email helpdesk@getorganizedwizard.com with your order details and we’ll provide you with an upgrade coupon.

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