This FAQ applies to customers who have purchased one of the following:

• Premium Subscription
• 21-Day Simplify Your Life Challenge
• 7 Days to an Organized Home Office
• 14 Days to an Organized Closet

but are having trouble accessing the daily tasks.

Before contacting Customer Support please check the following:

First step: Refresh Your Browser

Try refreshing your browser by pressing:

• Ctrl + F5 on Windows
• Ctrl + R on Mac

If that doesn’t show your task, then:

1. Are you using the same email address that you purchased with?

This is by far the most common issue we encounter.

Customers have purchased with one email address (eg their work email address) but are then trying to log in with another (eg using a personal email address).

In this case, you’ll receive an error message stating that the email address doesn’t exist.

Solution: Check which email address you purchased with.

2. Did you mis-spell your email address when purchasing?

This is the second most common issue we find.

Sometimes during the checkout process customers have a typo in their email address. And then later they can’t log in, and instead receive an error that their email address doesn’t exist.

Resolution: After every purchase you should receive an email confirmation from us (usually immediately, sometimes it takes a few minutes). If you never received an order confirmation from us (but did receive a payment confirmation from PayPal), then chances are there’s a typo in your email address you entered on our site. If so, simply contact helpdesk@getorganizedwizard.com and we’ll try to find your order and fix it up. Please give us as many details as possible (eg your full name, approximate time of order) to help us track your order down.

3. Have you logged in properly?

Depending on your browser settings, you may have to log in every time you access the site.

Even though you can access your dashboard, you may not be logged in, and thus can’t see the full details.

Resolution: Every page has a log in box at the top right of the page – check if you are logged in.

4. Have you tried logging in on another machine/device?

We’ve found that sometimes customers can’t log in on their mobile device, even though it is fine on a desktop computer.

This indicates that your account is fine, but that there is something strange happening on your mobile device.

The most common issue is that they are using the Facebook app (or an email App) and viewing the Get Organized Wizard program from the app. Apps often have built in browsers, that can affect caching and login on other sites.

Resolution: Try logging in on your desktop computer first – this will highlight whether it is an issue with your account, or is something to do with your device.
Next: Try opening Safari on your iPad/mobile, and logging in again.

5. Did your PayPal purchase fully complete?

Sometimes customers start an order, proceed to the Checkout, proceed to PayPal, but then don’t complete the payment.

How to check: after a successful purchase you will receive an order confirmation email from us AND a payment confirmation email from PayPal. The PayPal confirmation will have a Transaction ID in it. If you definitely completed your purchase but still don’t have access, if possible please include the transaction ID in your email to us.

6. Did you Cancel your Premium Subscription?

All our programs are available to current Premium Subscribers.

However, if you cancel your Premium Subscription this will discontinue access to the programs (although you will still have access to your downloads).

Still not working?

No problem, simply email helpdesk@getorganizedwizard.com or use our Helpdesk form here, and provide as much detail as possible, and we’ll investigate further for you.

Since the Premium Subscription contains a number of products it can appear a little overwhelming at first.

This post gives a good overview of how to use the Premium Subscription for maximum benefit:
http://www.getorganizedwizard.com/blog/2012/12/how-to-get-organized-with-the-premium-subscription/

(see the end of the post, for tips on which product to start with)

If you’ve previously made a purchase from Get Organized Wizard then you can upgrade to a Premium Subscription.  

Email helpdesk@getorganizedwizard.com with your order details and we’ll provide you with an upgrade coupon.

Because our community is most active on the blog and on the Get Organized Wizard Facebook page, we’re now focusing more on those areas.

However you can still access the Get Organized Wizard Community forums here.

You do not need a Paypal account. You can make your purchase using Paypal or a credit card.

Paypal is our payment gateway, so payments are processed via the secure Paypal system.

If you wish to use a credit card, select the credit card option when you proceed through the checkout:

Then fill in your credit card details:

What is Premium Subscription?

Premium Subscription is an annual subscription to receive all the products in our store.

Your annual payment gives you:

• Every product on the Get Organized Wizard store when you join.
  You can see the current products on the Included Products tab.
• Every product added to the Get Organized Wizard store while you are a member.
  New products are automatically added to your account and you receive a notification that your order had been updated.

Am I charged every year?

Premium Subscription is an annual subscription and you are charged every year on the anniversary of your membership, while you remain a member.

This is done automatically by PayPal, and you receive a Paypal notification that the charge has been made.

What if I want to cancel my Premium Subscription?

You can cancel your Premium Subscription at any time from your Paypal account.

Do I keep the products if I cancel my Premium Subscription?

You can download your products to your computer. They are yours to keep.

However, once you cancel your Premium Subscription you no longer have access to your account. You cannot download products again and you don’t receive new products.

I’m an existing customer, can I upgrade?

Yes, see here for details.

Accessing Your Old Account

You can still access your old account and materials.

Product Purchases

If you purchased any products or packs on the old store, you can access your old store account and downloads here.

Design Your Life Program

If you subscribed to the Design Your Life membership program, you can log in here.

Pack Purchasers – Customer Love Policy

If you purchased a Pack on our old store in the last 12 months, then in line with our Customer Love Policy, we’ll upgrade you to Premium Subscription status.

Packs include:

• Premium Pack
• Complete Suite
• Ultimate Pack
• The Works! Pack
• Design Your Life Membership.

Depending on the Pack you purchased, you’ll receive Premium Subscription status for up to three years.

If you purchased a Pack more than 12 months ago, then we’ll offer you a Premium Subscription discount.

As a Premium Subscriber you receive every current product, as well as every new product released during your Premium Subscription membership.

Many of our products are interactive PDFs, which means you can enter text, save, print, search, edit and re-use.

The following video gives an introduction to the interactive features:

From time to time we change products and offerings.

But we aim to never disadvantage existing customers.

If we change an offering we will upgrade you so that you are at least as well off, or better off.

Please contact Customer Support for more information.

All our products are downloadable PDFs.

You receive an email confirmation within minutes of your purchase.

The email contains a link to your account page, from where you can instantly download your product to your Mac or PC.

You don’t need any special software.

To use our products we recommend you instal the latest version of the free Adobe Reader.

Download the free Adobe PDF Reader